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Cannot cancel a running report - 9 hours and counting.

Stuart Mainwaring Feb 28, 2018 01:09PM PST

Morning all

How do i cleanly kill a report that wont cancel? Tried the Cancel button but it comes back and says you cant cancel it.

thanks

Stuart

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Fastvue Feb 28, 2018 04:27PM PST FASTVUE Agent
Hey Stuart,

Thanks for getting in touch about this.

It sounds like the Fastvue Reporter service may be struggling. Can you try stopping/starting the Fastvue Reporter service (in services.msc).

Then go to *Settings | Reports | Existing Reports* and delete any 'failed' or 'pending' reports.

Make sure your server meets our recommended requirements at
https://www.fastvue.co/sophos/getting-started

Then try running your reports again.

If you're still having issues, please enable verbose logging, reproduce the issue, and then send us the Dashboard.log file? The log should include some diagnostic information to help us troubleshoot this for you.

To do this:
1. Go to *Settings | Diagnostic* and note the location of the *Dashboard.log* file.
2. Stop the Fastvue Reporter service (services.msc), then *delete the Dashboard.log file*.
3. Restart the Fastvue Reporter for SonicWall service, then go to *Settings | Diagnostic* and set the logging level to 'Verbose' (slider in the middle).
4. Delete and regenerate your report(s) to reproduce the issue
5. Zip and upload the *Dashboard.log* file to http://www.fastvue.co/upload

We'll then investigate and get back to you asap.

I look forward to hearing from you.

Cheers!
Scott

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