Support Center

Sophos XG no data transfer

Last Updated: Jul 16, 2018 09:48AM PDT
Problem
No data is being gathered from Sophos XG from your firewall.

Cause
The most probable cause is that a system configuration is not correct.

Solution
Validate you have the following settings on your Sophos XG Firewall.
1.  Firewall rule with a Web Policy applied
2.  Log Traffic checkbox checked. 

3.  Click on Configure | System Services | Log
4.  Add the Fastvue server as a syslog server with these settings: 

Server = Fastvue Reporter Server IP 
Port = Any unused port on Fastvue machine (514 is the default) 
Facility = Daemon 
Severity = Information 
Format = Device Standard Format. 
5.  Check the 'syslog' checkbox for the 'Content Filtering' log events (Web Filter and Application Filter). 

Sophos XG should now be gathering data from your firewall.

As always, if you need additional assistance, please get in touch!

Contact Us

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    Call Us @ 888.885.6711
support@fastvue.co
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