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Reports are showing data usage for both the user and the computer the user is logged onto.

Stuart Mainwaring Jul 23, 2018 03:53PM PDT


An example. User Peter Smith is using a Windows computer frontdesk.pc

The users by size report is showing Peter Smith with data usage and also frontdesk.pc with data usage. His computer appears to be using way more data then his user id. Is it all the same or are they 2 different users?


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Fastvue Jul 23, 2018 05:26PM PDT FASTVUE Agent
Hey Stuart,

Thanks for getting in touch about this.

Fastvue Reporter will show the real username for authenticated traffic, and either the IP or hostname for unauthenticated traffic. There may be some apps on the user's machine that are allowed to pass through the firewall unauthenticated, such as dropbox for example.

To find out, hover over the hostname, then hover over the green arrow and select *Overview Report*. This will show you the sites, categories, policies, exceptions etc that are in play for this traffic. You can also compare this to the authenticated traffic by running the same report on the 'Peter Smith' user.

The 'Exceptions' section in the report may prove useful to find out if the traffic is excluded from Authentication for some reason. You can then investigate the exceptions on your Sophos firewall.

I hope this helps. Let me know how you go!


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