Support Center

  • Reporting on Websites With Sophos Reporter

    There are a few ways to report on specific websites using Fastvue Sophos Reporter. To get started go to the Reports tab and click your desired report type: Overview Report, User Overview Report, or Activity Report. Try the Overview Report if you're ...

    Jun 17, 2015 02:41PM PDT
  • Fastvue Reports Explained - Overview, User Overview and Activity Repor...

    Sophos Reporter has three types of reports. Overview Reports, User Overview Reports and Activity Reports. Overview Reports Overview Reports, as the name suggests, present a nicely summarized overview of your organization's web traffic. R...

    Jun 17, 2015 02:23PM PDT
  • How to distribute reports by Department

    You can use the report filtering and scheduling features of Fastvue Sophos Reporter to distribute Overview Reports reports to department managers detailing their department's Internet usage. Department managers can then interactively run further, mo...

    Oct 05, 2016 07:37PM PDT
  • No Usernames in Reports - Only IP Addresses.

    If the Top Users sections of your reports and dashboards are only showing IP addresses or hostnames instead of real usernames, this means that Sophos UTM is not authenticating users. Fastvue Sophos Reporter can only show usernames if they exist in t...

    Jul 11, 2018 06:14PM PDT
  • How Browsing Time Is Calculated

    When viewing reports in Fastvue Reporter, you will notice many sections include a Browsing Time column. Browsing Time is calculated by Fastvue's own algorithm to estimate how long a user's machine has been generating activity through your Sophos UTM...

    Feb 17, 2017 09:49PM PST
  • Blank Reports

    Sometimes, you may generate a report in Sophos Reporter that comes back blank. If this occurs, here are some troubleshooting steps that may help. 1. Check Your Filters Is there a chance that the filter you are using is not matching any data? For exa...

    Jun 17, 2015 04:34PM PDT
  • Why Are There Common Web Sites in the Uncategorized Sites Section?

    The Overview Reports in Fastvue Sophos Reporter display a list of Uncategorized Sites under the Web Protection section of the report. You may see some common sites in this list, such as, and (rightfully) wonder what it is doing in the ...

    Nov 09, 2015 12:22AM PST
  • How is Bandwidth Calculated?

    Fastvue Sophos Reporter imports the Web Filtering logs from Sophos UTM. The bandwidth figures are therefore the sums of the logged file sizes for each web resource. For example, when you browse a web page, your browser downloads all images, html fil...

    Sep 17, 2015 08:05AM PDT
  • Packet analysis for non-web filtered traffics

    Support for packet filtering log files has been discontinued. Due to lack of size values for traffic or containing useful information. The data provided only clutters reports with a lot of zero byte broadcast traffic and connections that do not pro...

    Jul 16, 2018 09:47AM PDT

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