Support Center

  • Getting Started With Sophos Reporter

    Please see our Getting Started Guide at for installation and setup instructions.

    Dec 06, 2013 03:13PM PST
  • Securing the Sophos Reporter Website

    You can restrict access to the Fastvue Sophos Reporter site using Windows Authentication and Authorization rules in IIS. ‚Äč Go into IIS Manager, and select the Fastvue Sophos Reporter site or virtual directory. Ensure 'Features' view is select...

    Sep 03, 2015 07:55AM PDT
  • Deployment for Managed Service Providers (MSPs)

    If you are a Managed Service Provider that has multiple customers using Sophos UTM, you may be wondering how best to deploy Sophos Reporter so that you can offer easy, sensible web reporting to your customers. Ideal Deployment for Multiple Customers...

    Oct 15, 2015 08:48AM PDT
  • "HTTP Error 500.xx - Internal Server Error" after installing

    If you receive an "HTTP Error 500.xx - Internal Server Error" when browsing the to the Fastvue Reporter website after installation, this is due to a misconfiguration in Microsoft IIS. The solution depends on the specific error message shown in the '...

    Jun 19, 2018 07:43AM PDT
  • How to enable IIS Manually when "IIS could not be automatically e...

    Fastvue Sophos Reporter attempts to install and configure it's pre-requisites (.NET and IIS), but in some cases, a system may not allow the automatic install of IIS. In these cases, IIS will need to be enabled manually. Enabling IIS manually is qu...

    Sep 28, 2016 06:10PM PDT
  • Sophos XG no data transfer

    Problem No data is being gathered from Sophos XG from your firewall. Cause The most probable cause is that a system configuration is not correct. Solution Validate you have the following settings on your Sophos XG Firewall. 1. Firewall rule with a...

    Jul 16, 2018 09:48AM PDT
  • Reset Productivity to defaults

    Problem After modifying Productivity settings under *Settings | Productivity* you want to restore them to default settings. Cause Changing Productivity settings and wanting to restore the default configuration. Solution *Note: This will reset your ...

    May 06, 2019 11:49AM PDT

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